• Neousys Technology accepts the RMA item as is and shall not be liable for the deletion of data or software stored on SSD/ HDD devices.
• RMA items returned will be assessed for standard warranty repairs or human error (may incur surcharge).
• The customer agrees to allow Neousys perform necessary repairs under standard warranty and should additional surcharge incur, a list of repair fees will be provided to the customer for approval before repairing the RMA item(s).