Taipei, Taiwan – July 1, 2025 – Neousys Technology, a leading provider of rugged embedded and edge AI computing platforms, announces the launch of two automated online platforms to its global customers — eRMA and Technical Support Ticket System — designed to enhance customer experience through greater efficiency, transparency, and responsiveness.
Streamlining Returns with eRMA
Neousys' new eRMA system automates the entire Return Merchandise Authorization (RMA) process—from ticket submission and case assignment to automated email notifications and real-time status updates. Customers can now simply register and log in to track the status of their RMA units online. In addition to improving service quality and communication, the platform also allows Neousys to generate detailed reports for internal quality analysis and product improvement.
Smarter Technical Support with Automated Ticketing
The new Technical Support platform allows users to easily submit technical questions by filling out an online helpdesk ticket from anywhere and at any time. Furthermore, users can register as members and then access a full history of their inquiries and monitor ticket statuses in real-time, all from one central portal. This transparent, trackable support process ensures a smoother and more responsive technical support experience for Neousys' customers worldwide.
Commitment to Delivering Better Service
As Neousys Technology continues to grow, its customer base and associated technical support needs expand as well. In the past decade, Neousys has won high customer satisfaction, and it is keen to maintain the same strength as it and its customers grow together into the future. The launch of these new automated, streamlined customer service platforms is a key milestone in its continuous effort to provide fast, accessible, and high-quality service.
- Access eRMA platform and user guide here: Web Link
- Access the ticket system and register here: Web Link